«TAU-EduBot»

Intelligent Agent TAU-EduBot

Project Overview

TAU-EduBot is an AI-powered chatbot developed by Turan-Astana University to provide accurate and timely information to prospective students, their parents, and admission office staff. The main goal of the project is to improve the quality of consultation services during the admission period and reduce the workload of the admission committee.

Key Functions

TAU-EduBot will offer the following services:

• Information on the university's admission rules and requirements;

• Guidance on document submission procedures;

• Automatic validation of submitted applications;

• 24/7 access to relevant information;

• Analysis of incoming queries to improve service delivery.

Platforms

The chatbot will be available through:

• WhatsApp and Telegram messengers;

• Live-chat on the official website — tau-edu.kz;

• A dedicated web interface for communication.

The full release is planned for Q4 2025.

How It Works

TAU-EduBot operates based on university-specific and government-issued admission regulations. The chatbot processes user queries in context and generates responses using artificial intelligence technologies.

Expected Outcomes

• Reduction of workload on admission staff by up to 50–70%;

• Improved accessibility through 24/7 availability;

• Significant decrease in response time;

• Fewer application errors due to pre-checks;

• Enhanced data analysis for service improvement.

Integration and Development

The project will be integrated with:

• The university’s LMS platform for online application submission;

• The Ministry of Science and Higher Education systems for up-to-date policy synchronization;

• Other digital services of the university to create a unified digital ecosystem.

TAU-EduBot is a major step forward in the digital transformation of education.