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    • TAU – StudentSupportBot

    Intelligent Agent TAU – StudentSupportBot

    Project Description

    TAU – StudentSupportBot is an AI-powered chatbot developed by Turan-Astana University to provide 24/7 support to students regarding academic processes, schedules, registrar's office inquiries, and other administrative matters. The chatbot aims to improve service accessibility and reduce the administrative burden on university staff.

    Key Objectives

    • Provide automated answers to frequently asked student questions;

    • Deliver information instantly without staff intervention;

    • Reduce the workload of dean’s offices and other departments;

    • Improve satisfaction and communication efficiency.

    Functional Capabilities

    • Upload and use internal academic regulations and documents;

    • Analyze user queries based on chat history and context;

    • Generate accurate answers using institutional documents and AI;

    • Integrate with the LMS and external databases;

    • Available via WhatsApp, Telegram, university website (tau-edu.kz), and a dedicated web portal.

    Expected Impact & KPIs

    • 80% of inquiries handled without staff involvement;

    • Average response time — less than 2 seconds;

    • Reduction in direct student inquiries to departments by 50–60%;

    • Enhanced quality of query analytics;

    • Advancement in the university’s digital services.

    How It Works

    The AI agent operates around the clock via messengers and web platforms. When a student submits a question, the system analyzes it, searches through uploaded regulations and LMS data, and generates a response based on AI. External integrations (e.g., Ministry of Education databases) can also be accessed for real-time updates.

    Required Data

    • LMS databases (schedule, academic calendar, courses);

    • Internal regulatory documents;

    • Integration with external government education systems (e.g., MoES RK).

    Additional Notes

    • Full deployment across all platforms is planned for Q4 2025;

    • The chatbot will function independently without requiring human assistance;

    • The system does not replace staff but serves as a digital assistant to enhance operational efficiency.