«TAU-TechAI Agent»

AI Agent “TAU-TechAI Agent”

Organization: Institution “Turan-Astana University”

Project Overview:
“TAU-TechAI Agent” is an intelligent chatbot designed to provide 24/7 support to university staff, faculty, and students in matters related to the university’s technical infrastructure — including equipment, internal systems, software, websites, and more.

Core Features & Technologies:

• Internal Documentation Integration: Automated processing and indexing of internal guides, manuals, and policies for efficient retrieval.

• Smart Request Processing: Context-aware query handling with chat history analysis.

• HelpDesk Integration: Automatic ticket generation and interaction with support services.

• AI-Based Answer Generation: Use of NLP and intelligent search to provide accurate and user-friendly responses.

Expected Impact and KPIs:

• Reduced response time to user queries

• Improved quality of technical support

• Lower workload for IT staff

• Increased user satisfaction

• Enhanced transparency and process control

Platforms:
The AI agent will be accessible through:

• WhatsApp and Telegram messengers

• Live chat on the official university website — tau-edu.kz

• A dedicated web portal for interaction with the chatbot

Full deployment is scheduled for Q4 2025. Response time will be no more than 2 seconds.

Required Data:

• Knowledge bases and technical documentation

• Frequently Asked Questions (FAQ) and common issue templates

• Chat and request history

• IT infrastructure overview

• Contact information and support protocols

Additional Notes:

• The knowledge base must be updated regularly

• Integration with HelpDesk systems is required

• Manual transfer to a human operator should be available when necessary